The members of the Union of Independent Networks of Russia met at the World Trade Centre on 2 June 2015. 120 heads represented regional retail chains at the event. The forum covered many important issues, including the mechanisms of customer management. One of the forum speakers was Anton Semennikov, the CEO of Zolotaya Seredina. In his […]
On the 17 October, the first conference devoted to the secrets of customer service was held in Novosibirsk. There, more than a dozen speakers represented the ways the improved service can help to earn more money, strengthen market positions, upstage the competition, and make the customers satisfied without spending more than necessary. The speakers included world-renowned […]
Speeches of Sergey Borodin, an expert of Zolotaya Seredina, at the XII International Customer Experience Forum. One of the country’s key events in the area of customer relationship management, the XII International Customer Experience Forum, took place on 27–28 October in Moscow. It brought together, on its platform, about 300 top managers, experts, and specialists of Russian […]
