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Home / Monthly Archive for: "Ноябрь 19th, 2015"

Tools to retain and win back customers

Speeches of Sergey Borodin, an expert of Zolotaya Seredina, at the XII International Customer Experience Forum. One of the country’s key events in the area of customer relationship management, the XII International Customer Experience Forum, took place on 27–28 October in Moscow. It brought together, on its platform, about 300 top managers, experts, and specialists of Russian […]
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The Service Secrets was unveiled in Novosibirsk

On the 17 October, the first conference devoted to the secrets of customer service was held in Novosibirsk. There, more than a dozen speakers represented the ways the improved service can help to earn more money, strengthen market positions, upstage the competition, and make the customers satisfied without spending more than necessary. The speakers included world-renowned […]
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